Products

Our Customer Support staff is dedicated to provide Backsoft customers and partners with the expert knowledge and resources required to meet the needs of your company. Our staff is fully trained to provide technical assistance, detailed answers to your questions, and quality management to ensure the resolution of your problems.

Customers and partners can also login to our Support Extranet, leverage our web-based knowledge base, read through a litany of troubleshooting tips and FAQs, peruse online documentation and release notes, and download patches and upgrades for your Backsoft software.

Enterprise Technical Support

Enterprise Technical Support is Backsoft's premier Tech Support option, providing the highest level of support during all phases of the application life-cycle. It is designed for customers who are developing and deploying mission critical applications, and require a strong alliance with their technology vendor.

Premium Technical Support

Premium Technical Support is designed to help mid- to large-size organizations get top productivity from their Backsoft software and have fast access to our most experienced support analysts.

Key Features and Benefits